Here are some of the top questions we hear from individuals using TeamSense. Don't see what you're looking for? Please let us know by clicking "Contact" above!
Do I need to download an app?
Nope! You will simply receive a link that takes you to a mobile webpage. You don't even have to sign in!
What should I do if I don't have a smartphone?
If you don't own a smartphone (or if you share a smartphone with someone else), we completely understand! There are a few options for you, and you should consult your manager or company administrators to find out what works best for your company.
Option 1: You can receive your screening link via email, and therefore open your survey link on another device like a desktop computer.
Option 2: You can be screened by someone else (someone like your manager asks you the screening questions when you arrive and enters them into TeamSense).
Option 3: In some cases, we see organizations provide paper versions of the survey to employees, which the organization can collect and later enter into TeamSense to ensure they have complete records.
How does TeamSense protect my privacy and keep my information secure?
Privacy and security is at the core of what TeamSense does, and we take it very seriously. You are trusting us with important, personal information and we appreciate your trust. We work hard to make sure you feel confident in TeamSense, and want to make sure you know that…
...we NEVER sell or rent your information to non-affiliated companies
...we encrypt all your data (in transit and at rest)
...we store all your data in AWS data centers that meet SOC 2, ISO 27001, and numerous other standards for security
...we limit access to your survey responses to specific individuals designated by your employer
Who has access to my survey responses (including Personal Health Information, or PHI)?
Your exact responses (which include your specific responses to questions about symptoms) are confidential, and only accessible by individuals designated by your employer. Typically, these are individuals in HR, and other select leaders who help respond if an individual receives an "Alert."
The result of your responses (red ALERT or green CLEAR) may be shared with other individuals in the organization, also designated by your employer. These individuals will NOT see the details of your responses.
Access is defined by each organization, so you can reach out to the individuals managing the roll-out of TeamSense for specifics pertaining to your employer.
TeamSense does not access individual responses to surveys. We limit access to systems that store personal data to a small group of individuals to keep our systems responsive, available, and secure.
Beyond my survey responses, what other data does TeamSense monitor? What does TeamSense do with that data?
As with the majority of websites today, we collect data to help serve you in the event of any issues and to help improve our services. These data are generally evaluated in aggregate to help us understand patterns (In other words, we're not "zooming in" to look at data for particular individuals, and in many cases cannot tie data to particular individuals even if we wanted to - which we don't).
Examples of data we might collect include:
- Technology: We collect information about what technology our customers use to access TeamSense - for example, devices, operating systems, browsers, etc.. This kind of information helps us design and test our product to support the technology you choose to use.
- Usage: We collect information about how TeamSense is used (such as how long it takes individuals to complete a survey, which pages are viewed, etc.), so we can identify opportunities to improve our product.
- Errors: We collect information on any errors an individual encounters while using TeamSense, so we can help troubleshoot the issue.
- Location: We do not "track" your location, but we do infer your general regional area (e.g., city or metropolitan area) when you have our webpages open. This information enables us to do things like block malicious access from places where we do not have customers.
Does TeamSense sell my data to any third-party?
Absolutely NOT. We do not rent or sell information about you to non-affiliated companies.