🚨 If you are trying to report your absence to your company, please text the word Absent into your company's TeamSense phone number. 🚨
TeamSense is built around access via text and designed so that employees can text certain keywords into any of our phone numbers, and TeamSense will send back specific information or surveys in return. Check out some keywords recognized by TeamSense below.
Some Keywords Currently Recognized by TeamSense
✏️ Note that these keywords are not case-sensitive (it won't matter what mix of upper and lower case you use), but they do need to be spelled correctly for us to recognize them!
English: Absent, Absence, Call Off, Off, Late
Vietnamese: Vắng Mặt
These keywords provide access to the organization's absence (or "call-off") form, which enables employees to report unexpected absences via TeamSense. Please note that not all customers choose to support languages beyond English.
TeamSense, Team Sense
These keywords provide employees with access to the Portal and Forms Menu.
COVID-19, COVID, Symptoms
These keywords provide access to an employee's regular COVID-19 symptom screening survey.
Safety incident, Near miss
Feedback, Exit, Stay
These keywords provide access to employee feedback forms (Feedback) or exit surveys (Exit) for employees leaving a company.
English: Safe, OK, Emergency
Spanish: Segura, Emergencia
Vietnamese: An toàn, Trường hợp khẩn cấp
These keywords provide access to the Mark Yourself Safe Form in the event of an emergency at your site location.
Do all these keywords work for all companies? How can my company set up one of these keywords?
It's possible that your company hasn't activated every keyword in TeamSense. Feel free to try a keyword to see - we'll text you back and let you know if your company hasn't yet activated it!
If you are an administrator and would like to set up new functionality in TeamSense (and therefore activate one of these keywords), reach out to us and we're happy to help!
Do I have to be signed up for TeamSense to use these keywords?
To use the keywords listed above, you will need to have an active record in TeamSense.
However, there are other keywords that anyone can use! Companies have the option to set up words or phrases that will return a custom message - for example, a company might set up a keyword of "Apply to Dino Cement Co" that could return a link to the company's job page and application. These types of keywords can be used by anyone regardless of whether they have a record in TeamSense.
When texting in the keywords, are you not receiving any messages back? Learn how to fix this here!