Communicating with employees can get overly complicated, which is why TeamSense gives you the ability to quickly and easily send messages to individual employees, whole groups or divisions, and even the entire company.
All carriers have laws and regulations that they have to abide by, and these regulations affect what can be sent via SMS and Email. The following are guidelines for using TeamSense Communicate:
- The max length of a text message can not
exceed 160 characters, this is due to the
nature of the SMS protocol that phones use
to send messages. There is a counter when making a Communicate message, so you don't have to worry
about counting your characters yourself when making a text message.
- Please do not use link 3rd party link
shorteners (TinyURL, Bitly, etc), as these
will most likely be blocked by
- Please do not advertise 3rd party services
via Communicate, as this can get filtered
by phone carriers.
- Text messages sent via Communicate are not
guaranteed to work properly when sending
to numbers originating outside of the US,
Canada, and Mexico due to phone carrier
- Please do not use Communicate in a way
that violates the TeamSense Mobile
Communications Platform Program Terms
- You can find more detailed advice here: Optimizing Text Delivery for Communicate Messages
Can I/employees respond to Communicate
At this time, two-way communication is not a feature within TeamSense. So there is no way to respond to the messages sent.
What if an employee doesn't receive the
There could be different reasons why an employee didn't receive a message:
- They could be in TeamSense without a
notification preference. This would stop
all messages from being sent to the
- They could have the wrong number/email
- Their carrier could have blocked the
message from going through (in this
instance, the employee would have to
contact their carrier to unblock messages
that come from sources like TeamSense
- There could be another issue on our end,
which we would be happy to dig into for
you and find a solution!
What if an employee uses email?
The employee will still receive the message as an email, instead of a text message.
Why do I only receive an email/text and not
This can be set up within an employee's notification preferences in the Employees tab. You have the option of setting this as Text, Email, or both Text and Email.
How do I know if a message was delivered on
In the Communicate tab, or within an employee's message logs, you can see the status of the message that was sent.
What if I have more questions about the
messages I received?
If you have more questions about the messages you received, you can contact us to find out more information!