Sending a message to an entire
organization, division, group, or even
individual employees can sound like a
daunting task. TeamSense makes it easy
through Communicate, check out the article
below to see how you can create and send
messages within TeamSense!
📜 This Article Is
For:
In This Article:
Create a Communicate
Message
In Communicate, we have two
different ways to send a message. You can
create a basic message that is sent
immediately, and you also have the ability to
schedule a message to be sent at a later time.
We are going to cover both of these types of
messages below.
Creating a Communicate Message
Creating a communicate message is
simple, just follow the steps below to send
your first message in TeamSense!
1. Navigate to the Communicate tab
2. Click on Create in the
upper-right
3. Select your recipients
In this section, you can select
who you want the message to go to. You can
send the message to the entire company, an
entire division, a certain group (or
groups!), and even certain individual
employees. As you check the boxes, a new
prompt will open for you to enter the
relevant information.
4. Create your Communicate message
To ensure that you get the most
out of Communicate, it is best to
understand how this section works:
- The subject line that you fill out
will only be seen by employees who
use Email as a
notification preference. It will
appear as the subject of the email
that is sent.
- The message box will contain the
message that is sent to both email and
text recipients.
A few things to note here that
can help you with best-practices:
- SMS messages can only contain 160
characters (that is restricted by the
SMS protocol, which is what phones use
to send and receive text messages).
You can see there is a counter in the
box to let you know when you go over
the 160 characters.
- Try to steer clear of sending links, phone carriers can see this as spam. If you do need to send a link, don't use a link shortener (such as Bitly, TinyURL, etc.).
- For best practice, the link can go into the TeamSense Portal and the message can point the employees to which link they need to use.
- If you need to send translated
messages, that is not a problem! Just
paste the translation into the message
box and it will send exactly as it is
to your employees.
- You can find more detailed advice here: Optimizing Text Delivery for Communicate Messages
5. You can preview the message
This section gives you the
ability to send the message to yourself as
a preview, so you can see the message for
yourself before it is sent.
6. Click Send to finish
Once Send is clicked, you will
no longer be able to edit the message as
it is sent immediately to the ph
Scheduling a Message
Scheduling a message can be done by
using the exact steps above, this time
utilizing the "Schedule Message" checkbox.
1. Check the Schedule Message box
Once you fill out your
Communicate message, to schedule the
message start with checking the
highlighted box.
2. Choose your time and date
These options will appear after
you have checked the Schedule Message
box.
3. Click on Schedule to finish
Can I Edit/Delete a Communicate
Message?
While you can't edit or delete a
message that was already sent, you are able to
edit
and delete a scheduled Communicate
message.
Editing a Scheduled Message
1. Choose the scheduled message
2. Make the necessary changes
3. Click on Schedule to finish
editing
Deleting a Scheduled Message
1. Choose the scheduled message
2. Click on Discard at the bottom-left
3. Click on Delete to finish
💡
Tip: If you have any questions that
were not answered here about
creating a Communicate message,
reach out to us at Support@TeamSense.com!