Here are some of the top questions we hear from individuals using TeamSense. Don't see what you're looking for? Please let us know by clicking "Contact Us" above!
Do I need to download an app?
Nope! TeamSense works through a combination of text/email and web links. For example, if you text into TeamSense to report your absence, you will simply open that link to go right to your TeamSense absence form. You don't even have to sign in!
What should I do if I don't have a smartphone?
TeamSense typically relies on a combination of text message and mobile webpages, but most TeamSense functionality can also work via email.
If your company is using TeamSense for COVID-19 symptom-screening, it is also possible for employees to be screened by someone else (someone like a manager asks you the screening questions when you arrive and enters them into TeamSense).
What is my Employee ID?
In some cases where we need to identify you, we might ask for your employee ID. Your employee ID is assigned by your employer - it might be your badge number, seniority number, or some other unique identifier used by your company. If you're not sure what your company employee ID is, talk to your manager or HR.