In this article, you will see some common Q&A information
regarding being an admin within TeamSense.
If you have any extra questions, don't
worry, we can help you out with those as
well!
📜 This Article Is
For:
In This Article:
Becoming a TeamSense Admin
Becoming a TeamSense Admin is a very
straightforward process, and there are two
ways (depending on if you are a current or new
customer) to become an admin.
The first method is if you are a new
customer and are going through the onboarding
process you will be able to set who has admin
access right in the beginning. At this stage,
once the employees have been imported into
TeamSense (if you choose to use that method to
import employees, more info on that here), you will be
able to choose which employees will be admins.
If you choose to manually enter the employees,
then we will set you up the admins manually so
you have access to the Dashboard to set up
your employees within TeamSense.
If you are a current customer, the
process is just having a current TeamSense
Admin reach out to have you set up as an
admin. It's that simple!
The reason these are the two methods
is due to security reasons. As such, we can't
take a request to become an admin from someone
who isn't a current admin already. It is to
help protect the employee data within the
Dashboard, and security is very
important!
Resetting Your Admin
Password
Resetting your admin password is a
simple process. From the login page, follow
the steps below to reset your password.
1. Click on Forgot your password?
2. Add your email
Once you select Reset Password,
an email will be sent to you that will
give you the ability to set a new
TeamSense password.
If you have any trouble
resetting your password, you can contact
the TeamSense Support Team at Support@TeamSense.com.
TeamSense Roles
(Admin/Manager/Employee)
Within TeamSense, there are three different roles someone can have: Admin, Manager, and Employee. There are key differences between them, which you can see below.
- Admins:
- have access to the TeamSense Dashboard
- can also be managers (and receive notifications from employees they supervise)
- can make changes to a TeamSense account and to employee information
- can text in keywords to access any forms and the TeamSense Portal
- Managers:
- can receive notification froms employees they supervise
- can text in keywords to access any forms and the TeamSense Portal
- Employees:
- can text in keywords to access any forms and the TeamSense Portal
These roles help protect employee information. If you have any questions about them, please contact our Support Team at Support@TeamSense.com.
💡
Tip: If you have anymore questions
regarding being a TeamSense Admin,
you can contact our Support Team
at Support@TeamSense.com!